FAQ

1. Ordering & Payment Security

Q1: How do I place an order?
The ordering process is simple and intuitive with four easy steps:

Browse products: Browse our catalog and add your desired items to the cart.

Fill in details: Go to checkout and enter your shipping address and contact information.

Secure payment: We accept major credit cards such as Visa, Mastercard, American Express, and Discover. All transactions are processed through a highly secure payment gateway, without any complicated redirects.

Confirm order: Once payment is successful, you will immediately receive a confirmation email, and we will process your shipment.

Security Guarantee: We use a globally recognized PCI-DSS certified platform and end-to-end encryption to ensure your payment information is fully protected.

Q2: Is my payment information safe?
Absolutely secure. Protecting your privacy and financial security is our top priority. We implement a dual protection system:

Global financial standards: Our payment platform is PCI-DSS certified, meeting the highest security standards for payment data.

Bank-grade encryption: SSL/TLS end-to-end encryption ensures that sensitive data, such as your credit card number and billing address, is locked during transmission.

2. Order Shipment & Delivery Times (U.S. Direct Shipping Advantage)

Q3: Where do my orders ship from? How long will delivery take?
All our products ship directly from our U.S. warehouse, ensuring quality control:

Order processing: After order confirmation (typically within 12 hours of successful payment), we will sort and hand over your order to the logistics company within 2 business days.

Estimated delivery time:

U.S. domestic orders: Enjoy fast shipping with standard delivery time of 3-5 business days.

International orders: Typically 7-15 business days, depending on the destination and local logistics speed.

3. Duties & Import Taxes (All-Inclusive Service)

Q4: Do I need to pay additional customs duties or import taxes upon receipt?
No, you do not need to pay anything extra. We offer an "all-inclusive" pricing policy:

Taxes included: The total amount paid at checkout includes the product cost, international shipping, and any potential import duties and VAT (Value Added Tax) charged by the destination country.

No hidden fees: Upon arrival, you will not need to pay any additional customs or courier fees. We handle the customs clearance and tax payments on your behalf.

4. Order Tracking & After-Sales Service

Q5: How can I track my order in real-time?
We provide full transparency with real-time tracking:

Email notification: Once your order is shipped, our system will automatically send a confirmation email with a tracking number.

Account tracking: You can log into your account and view real-time shipping updates under "Order History."